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Terms and Conditions

Methods of payment

For your convenience we offer in collaboration with KLARNA invoice (SWEDEN), part payment, a various range of payments cards, as well as direct payment, this payment method is called KLARNA CHECKOUT. When leaving information in the online counter you will automatically agree upon KLARNA CHECKOUT terms and conditions. And through accepting the purchase you agree upon Five Seasons Terms and conditions. KLARNA CHECKOUT will ask for information and the type of information you are asked for will vary upon type of purchase and occasion. You will not be exposed to credit record checkup unless there is needed when interested in an invoice or part payment. This credit record will not be available for anyone else and will not put you in a bad position in any other situation.

Once you are identified KLARNA will present the various alternatives that are available for you. The invoice is pre selected but you can of course always chose the type of payment that you think is the best suited for you.
Please note that changing the country of delivery may influence the price and the shipping costs.
If you live outside of Sweden, or for any other reason, you can also pay by Pay Pal.

Shipping and handling

Your order will be shipped between Mondays and Fridays and sent from our warehouse the same day as we receive the order if we get the order before 12.

We always aim to deliver your order within the timeframes listed below.

Country of delivery:

Sweden

Standard Delivery

Delivery Time 1–3 days for orders placed before 12:00

Free Shipping

Free shipping

Carrier

Schenker

Please note that during the Bank Holiday / National Holidays, next day shipping will not be available. All returns will be handled from the day following the bank holliday. Thank you for your patience and understanding.

Price and delivery

All prices are ink VAT, we do however claim the right to make corrections regarding price and delivery if there are obvious misstakes.

How will my order be delivered?

If you choose standard delivery, your ordered products will be delivered by Schenker to a pick-up point near your address. You’ll be informed of the pick-up point by email or text message when your parcel is ready to be collected. The courier will keep the parcel for 10 calendar days before returning it to us as undelivered.

How can I track my order or view my history?

Simply contact our Customer Support

We currenly deliver to the following countries:

Austria
Belgium
Denmark
Finland
France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands and New Caledonia)
Germany
Ireland
Italy
The Netherlands
Spain
Sweden
United Kingdom

Returns & exchanges

Please note that any item purchased at a retailer is subject to the retailer’s return policy.

Online purchases during the holidays

Please note that during the Holiday period, next day shipping will not be available. All returns will be handled on the first business day following the Holiday period. Thank you for your patience and understanding.

Online purchases

If you are not completely satisfied with your Five Seasons purchase, you are welcome to return it within 30 days of the billing date as long as you have not worn it or altered it and the tags are still attached. For swimwear, the protective lining sticker is required for return or exchange.

How to complete your return

You are expected to complete your return shipment yourself through any postal service within 30 days. However you will be responsible for the full cost of returning the parcel, and the products will be your responsibility until they reach our warehouse.
We recommend obtaining a proof-of-postage (receipt) when returning goods to us. The moment we receive your parcel, we’ll arrange your refund and send you a notification email. If you have any questions regarding your return, simply contact our Customer Support.

Return address
Five Seasons AB
Lergöksgatan 14
421 50 Västra Frölunda
Sweden

Use the prepaid bill of landing

You may use the already prepaid bill of landing, you will then be charged 81 SEK

Exchanging an item of the same styl

Want to change the size or color of your order? Simply call +46 (0) 31 89 59 00 within 30 days of receiving your order and we’ll help you exchange it. Interested in a different style altogether? Just return the original product(s) to us and place a new order.

Refund info

Our aim is to get your refund to you as quickly as possible. We’ll usually process your refund within 3 days of receiving your parcel or evidence you have sent it. As soon as that’s done, we’ll send you an email to let you know your refund is on its way. After you’ve received the email, please allow another 5–10 working days for the refund to be credited to your account. This time period depends on which bank or card issuer you have and is unfortunately out of our control. Usually, you will be refunded in the same form of payment you originally used for the purchase. If this is not possible, we will immediately contact you to arrange an alternative refund method.