Conditions

Methods of payment

For your convenience we offer in collaboration with QLIRO (SWEDEN), part payment, a various range of payments cards,

PRICE AND PAYMENT

At checkout, visitors will see the total price including all fees, VAT, shipping and payment. All prices presented are inclusive of VAT. Payment methods and shipping methods are presented in the checkout depending on where you want your package delivered and how you choose to pay. The payment conditions and shipping conditions are presented when you choose the payment and shipping method. Payment is debited within 1-3 working days from when the order is registered on our website.

Seagull-eye group AB

Org.nr: 556445-3628

FAQ

Shipping and handling

DELIVERY

Delivery time is normally 1-5 working days. The shipping costs 49 SEK. We offer SMS notification if you enter your mobile phone number when ordering, then the chosen carrier will send out an SMS when the package is ready to be picked up, if possible. If your package is delayed, you are welcome to contact us and we will take the matter further and try to find a solution that suits your situation.

Please contact us, hello@fiveseasons.se

Country of delivery:

We deliver to all of Scandinavia and Northern Europe, if you are missing a country or have questions about delivery email hello@fiveseasons.se

Standard Delivery

1-4 days Monday to Friday 

Shipping

Shipping 49 SEK 

Return 90 SEK 

Carrier

DHL, UPS and SCHENKER 

Price and delivery

All prices are inclusive of VAT

How can I track my order or view my history?

You will receive a link when you place your order - if not, email our customer support team 

Returns & exchanges

Please note that any item purchased at a retailer is subject to the retailer's return policy.

Online purchases during the holidays

Please note that during the Holiday period, next day shipping will not be available. All returns will be handled on the first business day following the Holiday period. Thank you for your patience and understanding.

Online purchases

If you are not completely satisfied with your Five Seasons purchase, you are welcome to return it within 30 days of the billing date as long as you have not worn it or altered it and the tags are still attached. For swimwear, the protective lining sticker is required for return or exchange.

How to complete your return

You are expected to complete your return shipment yourself through any postal service within 30 days. However you will be responsible for the full cost of returning the parcel, and the products will be your responsibility until they reach our warehouse.
We recommend obtaining a proof-of-postage (receipt) when returning goods to us. The moment we receive your parcel, we'll arrange your refund and send you a notification email. If you have any questions regarding your return, simply contact our Customer Support.

Return address
Five Seasons AB
Lergöksgatan 14
421 50 Västra Frölunda
Sweden

Use the prepaid bill of landing

You may use the already prepaid bill of landing, you will then be charged 81 SEK

Exchanging an item of the same style

Want to change the size or color of your order? Simply call +46 (0) 31 89 59 00 within 30 days of receiving your order and we'll help you exchange it. Interested in a different style altogether? Just return the original product(s) to us and place a new order.

 

Refund info

Our aim is to get your refund to you as quickly as possible. We'll usually process your refund within 3 days of receiving your parcel or evidence you have sent it. As soon as that's done, we'll send you an email to let you know your refund is on its way. After you've received the email, please allow another 5-10 working days for the refund to be credited to your account. This time period depends on which bank or card issuer you have and is unfortunately out of our control. Usually, you will be refunded in the same form of payment you originally used for the purchase. If this is not possible, we will immediately contact you to arrange an alternative refund method.