What is our privacy policy?
We comply with the GDPR. What are the requirements of the Data Protection Act on how we collect and handle information about you as a customer to Five Seasons
How do we use your personal information?
Personal number
We only process your personal number when it is clearly justified for the purpose, such as when you order online. Use may also occur for secure identification or other rational reason.
Orders and purchases
To process your orders and online purchases, we need to store some of your personal data. This includes: name, social security number, contact/billing/delivery and payment information. This information is stored during the purchase process and thereafter only to handle any service issues or guarantees.
Customer service
To provide you with an optimal customer service, we need to store some of your personal data during the process of your service request. This includes: name, contact/delivery details, order history and other case-specific information.
Competitions, benefits and offers
To manage your benefits, offers and participation in competitions or events, we need to store some of your personal data. This may include: name, age, order history and contact/delivery information. To improve your offers and your experience, we will keep this information until you ask us to delete your information.
How long do we keep your personal information?
We keep your personal information for as long as we need it to fulfill its purpose. You can see more about the specific retention periods in different situations above.
What are your rights?
You have the right to request an extract from the register and access the information we hold about you. If you want to change any information, our customer support team will be happy to help you do so. Such a request may arise, for example, in the event of a data adjustment, a move or if the data is inaccurate. You can also request that we delete the information we have stored about you, as long as the information is no longer necessary for the purchase journey or a service request.
For more information
You are always welcome to contact us for any questions, changes or deletion of any of your personal data. Please also note that we are continuously updating this page, so feel free to check it continuously.
Marketing
If you agree, we will send you newsletters with different offers, discount codes and news.