Returns & exchanges
Please note that any item purchased at a retailer is subject to the retailer’s return policy.
Online purchases during the holidays
Please note that during the Holiday period, next day shipping will not be available. All returns will be handled on the first business day following the Holiday period. Thank you for your patience and understanding.
If you are not completely satisfied with your Five Seasons purchase, you are welcome to return it within 30 days of the billing date as long as you have not worn it or altered it and the tags are still attached. For swimwear, the protective lining sticker is required for return or exchange.
Payment is debited within 1-3 working days from the order being registered on our website.
How to complete your return
You are expected to complete your return shipment yourself through any postal service within 30 days. However you will be responsible for the full cost of returning the parcel, and the products will be your responsibility until they reach our warehouse.
We recommend obtaining a proof-of-postage (receipt) when returning goods to us. The moment we receive your parcel, we’ll arrange your refund and send you a notification email. If you have any questions regarding your return, simply contact our Customer Support.
Five Seasons AB
421 50 Västra Frölunda
Use the prepaid bill of landing
You may use the already prepaid bill of landing, you will then be charged 81 SEK
Exchanging an item of the same style
Want to change the size or color of your order? Simply call +46 (0) 31 89 59 00 within 30 days of receiving your order and we’ll help you exchange it. Interested in a different style altogether? Just return the original product(s) to us and place a new order.
Our aim is to get your refund to you as quickly as possible. We’ll usually process your refund within 3 days of receiving your parcel or evidence you have sent it. As soon as that’s done, we’ll send you an email to let you know your refund is on its way. After you’ve received the email, please allow another 5–10 working days for the refund to be credited to your account. This time period depends on which bank or card issuer you have and is unfortunately out of our control. Usually, you will be refunded in the same form of payment you originally used for the purchase. If this is not possible, we will immediately contact you to arrange an alternative refund method.
In case of suspected production error, for example; broken seams or a broken zipper, there may be reason to make use of the right of complaint. We follow the Swedish Consumer Agency’s recommendations, which give the consumer the right to seek compensation within 3 years of the product being delivered. We make an assessment of the right to compensation in each individual case. You can read more at the Swedish Consumer Agency here.
Seagull-eye group AB