HOW CAN WE HELP YOU?
Our payment options are either PAYPAL or creditcard.
Vi recommend that you use PAYPAL as a safe payment option.
We always have 14 days open purchase, that means that you can return any product ordered within 14 days if you’re not satisfied.
Open purchase includes items on sale.
Order ship within 48 hours during weekday and take max 5 days to deliver.
Sizeguide under the purchase button
Each product has their own sizeguide and you can find it under a the button for placing the item in the cart. It says “sizeguide” under the purchase button.
RETURNS & SIZECHANGE
To make a return, you will use the sticker with a barcode on it. This is your shipping label, that you stick on the outside of the box/bag you’re returning. Within the box you have to include a Returnform that describes what your’re returning, why you’re returning it and who is returning it, use your ordernumber and name.
If you need to change size on the item ordered. Then you will have to return the first item, and then order a new one. We will refund the first item when we receive it. Did you have a better price than the one we’re currently offering, then you could write us a message and we’ll correct that. Email Hello@fiveseasons.se or click on link bellow.
If you would like to make a claim regarding a broken jacket, we need you to either email us at Hello@fiveseasons.se or click the link bellow. We need you to send a picture and a description of the problem. We will offer you two alternatives to satisfy the claim once it’s been accepted.
- You will return the item that you’re claiming to be faulty with a shipping label supplied by us. We will then give you a full refund once it reaches our warehouse. Place a note in the bax/bog that describes the issue and who you are who’s returning the item.
- We prefer that you find a way to fix the jacket and we’ll refund you 50% so that you can have the jacket restored. A broken seam is easy for a tailor to mend.
You can always write to us at email Hello@fiveseasons.se or by clicking the link bellow.
All incomming message will be have reply within 24 hours (closed during weekends) and we strive towards 100% customer satisfaction, so is there anything you think we could improve, let us know.