[vc_row][vc_column][vc_custom_heading text="How can we help you?" font_container=”tag:h2|text_align:center” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_empty_space height="20px"][/vc_column][/vc_row][vc_row][vc_column width="1/2″][vc_toggle title="PAYMENT"]With us you can pay with the following: Klarna, Swish, or Paypal
With Klarna you can pay by card, but we recommend Klarna invoice.
You always have a 14-day cooling-off period, so if you change your mind, you can return the item.
Open purchase always applies, even on sale items.
Payment will be charged within 1-3 working days from the time the order is registered on our website.[/vc_toggle][vc_toggle title="FREE SHIPPING"]We offer free shipping and free returns.
Try two sizes if you're not sure, and send back the one that doesn't fit.
don't be afraid to try, if you buy with Klarna invoice, you don't have to pay until you decide to keep the garment.[/vc_toggle][vc_toggle title="SIZE GUIDE"]Size guide under the buy button
Varje produkt har egen storleksguide. Den hittar ni under storleksalternativen, inne i produktens sida. Under köpknappen.[/vc_toggle][/vc_column][vc_column width=”1/2″][vc_toggle title=”RETURER & BYTEN”]
RETURN
Use the barcode sticker that came with your order. Stick it on the package you are returning and include a completed return form. Include your name, order number and which product you are returning in the return form.
BYTES
When changing size or color, you need to make a regular return and a new order. If you had a better price at the first time of ordering, send an email to Hello@fiveseasons.se with your new order number, and we will correct the price.
[/vc_toggle][vc_toggle title="COMPLAINTS"]If you wish to make a complaint, please send an email to Hello@fiveseasons.se Send a picture and why you wish to make a complaint. We will give you two options for compensation if the complaint is approved.
Replacement options:
1. You return the item using the Return Shipping Label that we provide to you by email and we will refund you in full when the item arrives at our warehouse. We would like you to include a note clearly stating that the return is a complaint and the order number.
2. We prefer that you find a way to repair the jacket and we will refund you 50% of what you paid for the jacket, a broken seam can easily be repaired by a tailor, for example. In this way, we save a jacket that would otherwise be in a pile.
In case of a suspected production error, for example; broken seams or broken zipper, there may be reason to use the right of complaint. We follow the recommendations of the Swedish Consumer Agency, which gives the consumer the right to seek compensation within 3 years from the delivery of the goods. We make an assessment of the right to compensation in each individual case. You can read more at the Swedish Consumer Agency here.[/vc_toggle][vc_toggle title="CONTACT US"]You can always write to us atHello@fiveseasons.se or click the link below.
All incoming emails will receive a response within 24 hours (closed during the weekend) and we will resolve any problems as best we can. We aim for 100% customer satisfaction, so don't worry, everything will be fine.
Seagull-eye group AB
Org.nr: 556445-3628
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