Privacy policy

What is our privacy policy?

We comply with GDPR. What are the data protection law's requirements on how we collect and handle information about you as a customer of Five Seasons?

How do we use your personal information?

Personal identity number

We only process your personal identity number when it is clearly justified for the purpose, for example when you order online. Use may also occur for secure identification or another rational reason.

Orders and Purchases

To handle your orders and purchases online, we need to store some of your personal data. This includes: name, personal identity number, contact/billing/delivery and payment information. This information is saved during the purchase process and thereafter only to handle any service matters or warranties.

Customer Service

To provide you with optimal customer service, we need to store some of your personal data during the process of your service matter. This includes: name, contact/delivery details, order history and other case-specific information.

Competitions, benefits and offers

To manage your benefits, offers and participation in competitions or events, we need to store some of your personal data. This may include: name, age, order history and contact/delivery information. To improve your offers and your experience, we will retain this information until you ask us to delete your information.

How long do we keep your personal information?

We keep your personal information for as long as we need it to fulfil its purpose. You can see more about the specific retention periods in the various situations above.

What rights do you have?

You have the right to request a copy of the register and access the information we have saved about you. If you want to change any information, our customer support will gladly help you do so. Such a request may arise, for example, in the case of updated details, a move, or if the information is incorrect. You can also request that we delete the information we have saved about you, as long as the data is no longer necessary for the purchase journey or a service matter.

For more information

You are always welcome to contact us with any questions, changes, or to delete any of your personal data. Please also note that we continuously update this page, so feel free to check back regularly.

Marketing

If you consent, we will send you newsletters with various offers, discount codes and news.