Terms of service

Payment

You can pay with the following: QLIRO, SWISH, PAYPAL.

You always have 14 days right of return, so if you change your mind you can send the item back.

Right of return always applies, even on sale items.

Payment is charged within 1–3 business days from when the order is registered on our website.

Qliro is Five Seasons' payment provider and handles the payment transactions at checkout. When you choose Swish, you will therefore see that the payment recipient is Q*Five Seasons, meaning Qliro is the recipient of the funds for the purchase and handles the payment on behalf of Five Seasons.

If you choose Swish as your payment method, all transactions will be processed in Swedish kronor (SEK).

Shipping cost and delivery time

We charge 49 SEK for shipping and 90 SEK for returns.

We process all orders as quickly as possible and normally ship them within 1–3 days.

Size guide

Each product has its own size guide. You can find it under the size selection on the product page, below the buy button.

Returns & exchanges

Return

Use the label with the barcode that came with your order. Attach it to the package you are returning and include a completed return form. State your name, order number and which product you are returning on the return form.

Exchange

To exchange for a different size or color, you need to make a regular return and place a new order. If you had a better price when you first ordered, send an email to Hello@fiveseasons.se with your new order number, and we will correct the price.

Complaints

If you want to file a complaint, send an email to Hello@fiveseasons.se. Send a photo and a description of why you want to file a complaint. We offer two compensation options for an approved complaint.

Compensation options

You return the item using the return shipping label we provide via email, and we refund you in full once the item reaches our warehouse. We ask that you include a note clearly stating that the return concerns a complaint and which order number it relates to.

We prefer that you find a way to repair the jacket, in which case we refund 50% of what you paid for it. A torn seam, for example, can easily be repaired by a tailor. This way, we save a jacket that would otherwise have ended up discarded.

In the case of a suspected manufacturing defect, such as torn seams or a broken zipper, there may be grounds to exercise your right to complain. We follow the recommendations of the Swedish Consumer Agency (Konsumentverket), which gives consumers the right to claim compensation within 3 years of the product being delivered. We assess the right to compensation on a case-by-case basis. You can read more at the Swedish Consumer Agency's website.

Contact us

You can always write to us at Hello@fiveseasons.se.

All incoming emails are answered within 24 hours (closed during weekends), and we resolve any issues that arise as best we can. We strive for 100% customer satisfaction.